Service

Support Membership Pricing

Vineyard Home Residential

Essentials+ Priority Proactive Signature
• $89 (Monthly) $159 (Monthly) $209 (Monthly) $599 (Monthly)
• $999 (Annual) $1800 (Annual) $2399 (Annual) $6469 (Annual)
Access to remote support via phone/email 24/7 Access to remote support via phone/email 24/7 Access to remote support via phone/email 24/7 Access to remote support via phone/email 24/7
Guaranteed 60 min response time Guaranteed 30 min response time Guaranteed 30 min response time Guaranteed 10 min response time
On-site support appointments: soonest available On-site support within 2 business days On-site support within 2 business days On-site support within 1 business day
Preferred labor rates Preferred labor rates Preferred labor rates Preferred labor rates
Includes 1 Service call per year/Total 2 hours Includes 2 Service calls per year/Total 4 hours 2 services calls/yr, total of 4hr to 4hrs of labor included annually Includes 16 hours of labor per year
1x annual tech review (total of 1 hour) Prioritized appointment scheduling Prioritized appointment scheduling Prioritized appointment scheduling
Brief system health summary follow up (email) Tech reviews 1 x year Tech reviews 2 x year Tech reviews included in the labor hours
Quote to follow up with vineyard home upgrade recommendations: up to $100 off purchases of $1,000 or more 1x annual tech review (total of 1.5 hours) Proactive system monitoring Proactive system monitoring
Motorized shade battery service (Hunter Douglas & Lutron) Brief system health summary follow up (email) 2x Annual tech review (total of 2 hours) Skip the line, every time
Preferred member rate on battery replacement & labor Quote to follow up with vineyard home upgrade recommendations: up to $150 off purchases of $1,000 or more Brief system health summary follow up (email) Night + weekend appointments
UPS Battery Replacement & Upgrades Motorized shade battery service (Hunter Douglas & Lutron) Quote to follow up with Vineyard Home upgrade recommendations: up to $150 off purchases of $1,000 or more
Preferred member rate & priority scheduling Preferred rate and automatic replacement reminders Motorized shade battery service (Hunter Douglas & Lutron)
Fireplace cleaning (vineyard home installations only) UPS battery replacement & upgrades Preferred rate & proactive review & priority scheduling
Preferred member rate & priority scheduling Fireplace cleaning (vineyard home installations only) UPS battery replacement & upgrades
Preferred member rate & priority scheduling Proactive UPS review & priority upgrade scheduling
Fireplace cleaning (Vineyard Home installations only)
Preferred rate & concierge scheduling / priority appointment access

Vineyard Home Commercial

Contact Vineyard Home for pricing.