Customer Support

24/7 Remote Support
If you have an active Vineyard Home support subscription you can request 24/7 support in the following ways:
Support Phone: (844) 981-3276
Support Email: vhsupport@residential.zendesk.com
Support Chat: chat.getparasol.com

You can purchase a 24/7 support subscription at this link: Vineyard Home 24/7 Service Plans

If you prefer, please leave us a support message below. Without 24/7 a support plan, support requests are typically answered within 48 hours during regular business hours only and are subject to an hourly fee. Use our contact form HERE to leave a pay-as-you-go request for service